The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Support service provides 24x7 support and a one-hour response time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Critical support needs to be purchased for all NVIDIA offerings being deployed with the solution.
- General Information
- Manufacturer
- NVIDIA Corporation
- Manufacturer Website Address
- http://www.nvidia.com
- Brand Name
- NVIDIA
- Service Name
- Enterprise Business Critical Support
- Product Type
- Service
- Service Information
- Service Main Type
- Technical
- Service Description
- 24x7x4 Hour
- Provided Support
- Email Support
- Hardware Support
- Phone Support
- Remote Consulting
- Return Material Authorization
- Software Support
- Software Update
- Software Upgrade
- Web Support
- Service Response Time
- 4 Hour - RMA
- Service Location
- On-site