The Enterprise Business Critical Support service level is NVIDIA's premium support service level. It is designed for mission-critical deployments where a small downtime may cause a significant business impact. The Business Critical Supportservice provides 24x7 support and a one-hourresponse time for Severity Level 1 cases. The Business Critical Support service is available for designated NVIDIA offerings. For complete coverage, Enterprise Business Criticalsupport needs to be purchased for all NVIDIA offerings being deployed with the solution.
- General Information
- Manufacturer
- NVIDIA Corporation
- Manufacturer Website Address
- http://www.nvidia.com
- Brand Name
- NVIDIA
- Service Name
- Enterprise Business Critical Support Services - (Renewal)
- Product Type
- Service
- Service Information
- Service Main Type
- Exchange
- Service Description
- 24x7x4 Hour
- Provided Support
- Phone Support
- Replacement
- Return Merchandise Agreement (RMA)
- Service Response Time
- 4 Hour - Replacement
- Service Duration
- 22 Month
- Product Supported
- NVIDIA MUA9602 H Appliance
