• General Information
• • Manufacturer
  • HP Inc.
  • Manufacturer Website Address
  • http://www.hp.com
  • Brand Name
  • HP
  • Service Name
  • Care Pack Active Care Hardware Support with Accidental Damage Protection - Extended Warranty
  • Product Type
  • Warranty

Overview

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device status analysis, problem resolution services and next-business-day onsite response, HP Active Care keeps employees engaged in the office or on the go.

Advantages

Fast Response Times : Optimize uptime by leveraging predictive analytics and proactive insights with HP TechPulse. With a finger on the pulse of each employee's HP equipment, the IT department can identify necessary repairs and make replacements more quickly.

Quick Fix : Reduce device disruption with automatic case generation, which opens a case when an issue is identified and prompts IT to schedule a repair.

High Uptime : As remote work increases, ensure fast, reliable response and problem resolution. HP Active Care enables HP Customer Support to quickly diagnose problems and provide solutions that get customers back up and running quickly.

Functions

Predictive and proactive alerts and notifications from HP TechPulse
Hardware status monitoring, provides updated quick status checks for the devices in your fleet
Hardware device information - including BIOS and firmware updates
Automatic ticketing - for hard drives and batteries to be replaced
Remote problem diagnosis and support